These terms and conditions outline the rights and responsibilities of the client and Downer Group(“the Company”).

1. Quotation and Contract:
– The Company will provide all customers with a written quotation, including sufficient detail for the completion of the works. Clarification can be requested.
– A contract with the Company is formed when the client accepts a written quotation and pays the deposit. The terms of the contract are those outlined in the quotation.

2. Cooling Off Period:
– Clients have a 14-day cooling-off period after entering into a contract. This can be exercised by contacting the Company via phone or email.

3. Prices and Access:
– Prices quoted are based on free access and unimpeded working during normal working hours unless otherwise agreed.
– It is the customer’s responsibility to arrange planning permission, building control, and any utility changes.

4. Commencement of Work:
– Work commences assuming uninterrupted progress and in accordance with planning permissions.
– The Company is not liable for costs incurred due to delays from unforeseen circumstances.

5. Working Arrangements:
– Practical arrangements for working methods will be agreed upon with the client to minimize disruption and allow efficient work.

6. Materials and Labour:
– Materials on-site remain the property of the Company.
– Labour may be directly employed or subcontracted. Each subcontractor takes responsibility for their own liability.

7. Payment Plan and Invoices:
– A payment plan will be provided to the client before work commences, typically including a deposit and staged payments.
– Payments must be made in a timely manner to avoid impeding work progress. Invoices will serve as receipts and include payment details.

8. Insurance:
– The Company holds Public Liability and Employers’ Liability Insurance up to £5,000,000, covering general building practices.

9. Data Protection:
– Client information is retained in accordance with the Data Protection Act 1988 and remains confidential.

10. Guarantees:
– A 12-month guarantee covers workmanship. Material guarantees follow manufacturer’s warranty periods.
– The guarantee does not cover existing structures, materials, or decorations beyond agreed terms.

11. Responsibilities and Disclaimers:
– The Company is not responsible for the integrity of existing structures or the suitability of existing boilers.
– Clients are responsible for protecting existing surfaces and items during work. The Company is not liable for damages.

12. Use of Project Images:
– The Company reserves the right to use project images for marketing purposes unless otherwise specified by the client.

13. Disputes and Claims:
– Any disputes or claims will be resolved promptly and amicably between the client and the Company.

By engaging with Downer Group, clients agree to abide by these terms and conditions.